{"id":5526,"date":"2024-12-09T11:00:06","date_gmt":"2024-12-09T10:00:06","guid":{"rendered":"https:\/\/www.uni.lu\/de\/?page_id=5526"},"modified":"2025-12-03T10:40:23","modified_gmt":"2025-12-03T09:40:23","slug":"quellen","status":"publish","type":"page","link":"https:\/\/www.uni.lu\/de\/ueber-uns\/ombudsteam\/quellen\/","title":{"rendered":"Quellen"},"content":{"rendered":"<div class=\"section py-0 static\">\n<section class=\"py-0 wp-block-unilux-blocks-free-section section\"><div class=\"container xl:max-w-screen-xl\"><!-- SecondaryNavigationMirror --><div class=\"js-secondary-nav--sticky wp-block-unilux-blocks-secondary-navigation\" id=\"d33cd2b4-16ac-48c7-be2e-8b82252fabe0\">\n    <nav id=\"secondary-navigation\" role=\"navigation\" aria-label=\"Secondary menu\" class=\"secondary-nav\">\n        <button class=\"secondary-nav__button btn btn-solid--primary w-full\" aria-expanded=\"false\" aria-controls=\"secondary-navigation__list\" title=\"The selected page is Quellen\" type=\"button\">\n            <span class=\"btn__name mr-auto\">Quellen<\/span>\n            <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--xs\">\n                <use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-down\" \/>\n            <\/svg>\n        <\/button>\n\n        <ul id=\"secondary-navigation__list\" class=\"secondary-nav__list\">\n            <li class=\"secondary-nav__item\">\n    <a href=\"https:\/\/www.uni.lu\/de\/ueber-uns\/ombudsteam\/\" target=\"\" rel=\"noreferrer noopener\" class=\"secondary-nav__link \">\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--xs\">\n            <use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\" \/>\n        <\/svg>\n        <span class=\"secondary-nav__name\">\u00dcbersicht<\/span>\n    <\/a>\n<\/li>\n<li class=\"secondary-nav__item\">\n    <a href=\"https:\/\/www.uni.lu\/de\/ueber-uns\/ombudsteam\/unsere-leistungen\/\" target=\"\" rel=\"noreferrer noopener\" class=\"secondary-nav__link \">\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--xs\">\n            <use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\" \/>\n        <\/svg>\n        <span class=\"secondary-nav__name\">Unsere Leistungen<\/span>\n    <\/a>\n<\/li>\n<li class=\"secondary-nav__item\">\n    <a href=\"https:\/\/www.uni.lu\/de\/ueber-uns\/ombudsteam\/quellen\/\" target=\"\" rel=\"noreferrer noopener\" class=\"secondary-nav__link isactived\" aria-current=\"page\">\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--xs\">\n            <use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\" \/>\n        <\/svg>\n        <span class=\"secondary-nav__name\">Quellen<\/span>\n    <\/a>\n<\/li>\n<li class=\"secondary-nav__item\">\n    <a href=\"https:\/\/www.uni.lu\/de\/ueber-uns\/ombudsteam\/kontakt\/\" target=\"\" rel=\"noreferrer noopener\" class=\"secondary-nav__link \">\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--xs\">\n            <use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\" \/>\n        <\/svg>\n        <span class=\"secondary-nav__name\">Kontakt<\/span>\n    <\/a>\n<\/li>\n        <\/ul>\n    <\/nav>\n<\/div>\n<!-- end SecondaryNavigationMirror --><\/div><\/section>\n\n\n\n<section class=\"wp-block-unilux-blocks-free-section section\"><div class=\"container xl:max-w-screen-xl\">\n<h1 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"quellen\"\n    >\n<strong>Quellen<\/strong>\u00a0<\/h1>\n\n\n\n<ul class=\"ulux-list\">\n<li class=\"ulux-list-item\"><strong>Feedback\u202fgeben <\/strong>\u2013 Ombudspersonen verwenden regelm\u00e4\u00dfig die BIFF-Methode von Bill Eddy (brief, informative, friendly, and firm), die Ihnen dabei helfen kann, direktes Feedback in einer Weise zu geben, die sowohl klar als auch hilfreich ist, wodurch potenzielle Abwehrhaltungen oder Missverst\u00e4ndnisse minimiert werden. Sie k\u00f6nnen das Buch im Luxemburger Lernzentrum ausleihen (<em>\u201e<a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9917756380107253&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;search_scope=DN_and_CI_UCV&amp;tab=DiscoveryNetwork_UCV&amp;lang=fr\">BIFF\u201c<\/a><\/em><a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9917756380107253&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;search_scope=DN_and_CI_UCV&amp;tab=DiscoveryNetwork_UCV&amp;lang=fr\">, auf Englisch, im Katalog a-z.lu in einem neuen Tab \u00f6ffnen<\/a>).\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"ulux-list\">\n<li class=\"ulux-list-item\"><strong>Feedback erhalten<\/strong> &#8211; Das Buch zeigt, warum R\u00fcckmeldungen so wichtig und zugleich so anspruchsvoll sind, und bietet einen Rahmen, um ihnen mit Neugier und Gelassenheit zu begegnen. (<a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9917909071107253&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;search_scope=DN_and_CI_UCV&amp;tab=DiscoveryNetwork_UCV&amp;lang=fr\"><em>&#8222;Thanks for the Feedback&#8220;<\/em>, auf Englisch, im a-z.lu Katalog, \u00f6ffnet in einem neuen Tab<\/a>)<\/li>\n<\/ul>\n\n\n\n<ul class=\"ulux-list\">\n<li class=\"ulux-list-item\"><strong>Vorbereitung auf schwierige Gespr\u00e4che<\/strong> \u2013 Ganz gleich, wie kompetent wir sind, wir alle f\u00fchren Gespr\u00e4che, die Angst oder Frustration ausl\u00f6sen. Dieses Buch hilft den Lesenden, negative Gef\u00fchle zu \u00fcberwinden und effektive Gespr\u00e4che \u00fcber schwierige Themen zu f\u00fchren. Das Buch kann im <em>Luxembourg Learning Centre<\/em> ausgeliehen werden (<a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9923763121907251&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;lang=fr\">\u201e<em>Difficult Conversations<\/em>\u201c, auf Englisch, im a-z.lu-Katalog<\/a> <a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9923763121907251&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;lang=fr\">in einem neuen Tab \u00f6ffnen<\/a>).<\/li>\n<\/ul>\n\n\n\n<ul class=\"ulux-list\">\n<li class=\"ulux-list-item\"><strong>Abbau von Spannungen <\/strong>\u2013 Bill Eddy&#8217;s EAR-Ansatz ist eine weitere effektive Methode f\u00fcr Kommunikation in Konfliktsituationen, indem er sich auf drei Schl\u00fcsselelemente konzentriert: Einf\u00fchlungsverm\u00f6gen, Aufmerksamkeit und Respekt. Dieser Ansatz ist besonders wirksam, um Spannungen abzubauen und den konstruktiven Dialog zu f\u00f6rdern (<a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9917803680207253&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;search_scope=DN_and_CI_UCV&amp;tab=DiscoveryNetwork_UCV&amp;lang=fr\"><em>\u201eEAR\u201c<\/em>, auf English, <\/a><a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9923763121907251&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;lang=fr\">im a-z.lu-Katalog<\/a> <a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9917803680207253&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;search_scope=DN_and_CI_UCV&amp;tab=DiscoveryNetwork_UCV&amp;lang=fr\">in einem neuen Tab \u00f6ffnen<\/a>).<\/li>\n<\/ul>\n\n\n\n<ul class=\"ulux-list\">\n<li class=\"ulux-list-item\"><strong>\u00dcberwachung von PhD- und MA-Studierenden<\/strong>\u202f\u2013 Auch das Buch \u201eSupervising conflict: a guide for the Faculty\u201c von Heather Peggs mit praktischen Ratschl\u00e4gen f\u00fcr die Doktoranden und MA-Studierenden ist in der 成人头条versit\u00e4tsbibliothek verf\u00fcgbar (<a href=\"https:\/\/www.a-z.lu\/discovery\/fulldisplay?docid=alma9923982399307251&amp;context=L&amp;vid=352LUX_UNI:BIBNET_UNION&amp;search_scope=DN_and_CI_UCV&amp;tab=DiscoveryNetwork_UCV&amp;lang=fr\" target=\"_blank\" rel=\"noreferrer noopener\"><em>\u201eSupervising Conflict\u201c<\/em>, auf Englisch, im a-z.lu Katalog in einem neuen Tab \u00f6ffnen<\/a>).\u00a0<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-unilux-blocks-spacer is-spacer-size-lg\"><\/div>\n\n\n<h2 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"allgemeine-prinzipien-der-arbeit-von-ombudspersonen\"\n    >\n<strong>Allgemeine Prinzipien der Arbeit von Ombudspersonen<\/strong>\u00a0<\/h2>\n\n\n\n<ul class=\"wp-block-unilux-blocks-button-list-v2\">\n<li class=\"wp-block-unilux-blocks-button-list-item-v2\"><a class=\"quick-link\" href=\"https:\/\/www.uni.lu\/wp-content\/uploads\/sites\/9\/2023\/09\/IOA_Standards_of_Practice_Oct09_English.pdf\" target=\"_blank\" role=\"link\" rel=\"noopener\" tabindex=\"0\"><span class=\"quick-link__container\">\n<div class=\"wp-block-unilux-blocks-block-inserter quick-link__img\"><\/div>\n\n\n\n<span class=\"quick-link__name wp-block-unilux-blocks-plain-text\">Standard of Practice IOA (PDF)<\/span>\n\n<svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--download \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--download\"><\/use><\/svg><\/span><\/a><\/li>\n\n\n\n<li class=\"wp-block-unilux-blocks-button-list-item-v2\"><a class=\"quick-link\" href=\"https:\/\/www.uni.lu\/wp-content\/uploads\/sites\/9\/2023\/09\/IOA-Code-of-Ethics_English.pdf\" target=\"_blank\" role=\"link\" rel=\"noopener\" tabindex=\"0\"><span class=\"quick-link__container\">\n<div class=\"wp-block-unilux-blocks-block-inserter quick-link__img\"><\/div>\n\n\n\n<span class=\"quick-link__name wp-block-unilux-blocks-plain-text\">Ethikkodex IOA (PDF)<\/span>\n\n<svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--download \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--download\"><\/use><\/svg><\/span><\/a><\/li>\n<\/ul>\n\n\n<div class=\"wp-block-unilux-blocks-spacer is-spacer-size-lg\"><\/div>\n\n\n<h2 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"enohe-informationen-und-dienste\"\n    >\nENOHE-Informationen und -Dienste<\/h2>\n\n\n<ul class=\"flex flex-wrap mt-24 -mx-16  wp-block-unilux-blocks-free-content-card\">\n    <li class=\"w-full sm:w-1\/2 lg:w-1\/3 px-16  wp-block-unilux-blocks-free-content-card-item\">\n    <div class=\"ulux-card card-spin-offs bg-gray-300\">\n        <div class=\"ulux-card__container card__container\">\n                        <div class=\"ulux-card__visual wp-block-unilux-blocks-free-content-card-item-visual\">\n    \n<div class=\"wp-block-unilux-blocks-image-video-wrapper\">\n    <figure class=\"wp-block-dev4-reusable-blocks-image  object-fit--cover\">\n    \n<img decoding=\"async\" class=\"wp-block-image unilux-custom-image-block\"\n                alt=\"ENOHE\"\n            src=\"https:\/\/www.uni.lu\/wp-content\/uploads\/sites\/9\/2024\/10\/ENOHE_logo.png\"\n                    style=\"object-position: 50.00% 50.00%; font-family: &quot;object-fit: cover; object-position: 50.00% 50.00%;&quot;; aspect-ratio: 4\/3; object-fit: cover; width: 100%;\"\n        loading=\"lazy\"\n\/>    <\/figure><\/div><\/div><div class=\"ulux-card__body wp-block-unilux-blocks-free-content-card-item-body\">\n    \n<h3 class=\"ulux-card__title has-text-align-left wp-block-unilux-blocks-heading\"        id=\"enohe\"\n    >\n<strong>ENOHE<\/strong><\/h3>\n<div class=\"ulux-card__description wp-block-unilux-blocks-free-content-card-item-free-content-area\">\n    \n<p>European Network of Ombuds in Higher Education<\/p>\n<\/div><div class=\"wp-block-unilux-blocks-simple-cta\">\n    <a\n        href=\"https:\/\/enohe.net\/\"\n        class=\"link-text link-text--icon ulux-card__link link-text link-absolute\"\n        target=\"_blank\"\n    >\n        <span class=\"link-text__body\">\n            <span class=\"link-text__name\">Mehr erfahren<\/span>\n        <\/span>\n        <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--external-link \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--external-link\"><\/use><\/svg>    <\/a>\n<\/div>\n<\/div>        <\/div>\n    <\/div>\n<\/li><\/ul><\/div><\/section>\n\n\n<section class=\"section section wp-block-unilux-blocks-quick-link-discover-section py-0\">\n    <div class=\"container xl:max-w-screen-xl\">\n        \n<h2 class=\"has-text-align-left wp-block-unilux-blocks-heading\"        id=\"weitere-informationen\"\n    >\nWeitere Informationen<\/h2>\n\n<ul class=\"wp-block-unilux-blocks-quick-link-discover quick-link-list\">\n<li class=\"wp-block-unilux-blocks-quick-link-discover-item\">\n    <a\n                    href=\"https:\/\/www.uni.lu\/de\/ueber-uns\/ombudsteam\/kontakt\/\"\n                    class=\"quick-link\"\n            target=\"\"\n    >\n            <span class=\"quick-link__container\">\n                <span class=\"quick-link__text\">\n                    Kontakt                <\/span>\n                <svg aria-hidden=\"true\" focusable=\"false\" class=\"icon icon-outline icon--arrow-right \"><use xlink:href=\"https:\/\/www.uni.lu\/wp-content\/themes\/unilux-theme\/assets\/images\/icons\/icons-outline.svg#icon--arrow-right\"><\/use><\/svg>            <\/span>\n    <\/a>\n<\/li>\n<\/ul>\n    <\/div>\n<\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":44,"featured_media":0,"parent":5519,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"featured_image_focal_point":[],"show_featured_caption":false,"ulux_newsletter_groups":"","uluxPostTitle":"Ombudsteam","uluxPrePostTitle":"","_trash_the_other_posts":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"field-of-interest":[],"organisation":[],"authorship":[44,339],"acf":[],"yoast_head":"<!-- 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